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If you've forgotten your password, you can enter your email address below. An email will then be sent with a link to set up a new password.
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If you have any questions, please contact Customer Service

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Clearing Browser Cache and Cookies

What is cache? Images, text or sound files from web sites you've visited.
What is a cookie? A file that stores personalized content while visiting a web site.
Why delete cache and cookies? Older cache and cookies can interfere with newer site code.
Delete cookies and login again
You can also clear your cache and cookies manually by following the instructions below:
Step #1 - Obtain your operating system (Windows or Mac OS X).
Step #2 - Obtain your browser and browser version.
✓ If you do not know your OS or Browser information, click here.
Step #3 - Click on the link below for step by step instructions:

Internet Explorer 8.x through 11.x instructions for Windows
  1. Open Internet Explorer. Click on Tools menu.
    If the Tools menu is not visible, advise the user to press the Alt Key on their keyboard to display the menus.
  2. Click on Delete Browsing History
  3. Check the boxes next to Temporary Internet files and Cookies. Make sure all other boxes are unchecked.
  4. Click the Delete button.

Safari 8.x instructions
Clearing Cache:
  1. Click the Safari menu.
  2. Select Empty Cache.
  3. Click Empty.
Clearing Cookies:
  1. Click the Safari menu.
  2. Select Preferences.
  3. Click Security.
  4. Click Remove All Website Data.
  5. Click Remove Now.

Google Chrome 42.x instructions
  1. Click on the Settings icon (3 horizontal bars, in the upper right hand corner on the browser toolbar).
  2. Click on History.
  3. Select the Clear browsing data... button.
  4. Click on the “Obliterate the following items from" drop down menu and select the beginning of time.
  5. Check the boxes next to the Delete cookies and other site plug-in data and the Cached images and files.
  6. Press the Clear browsing data button.

Mozilla Firefox 37.x and 38.x instructions
  1. Click on History from the menu.
  2. Click on Clear Recent History….
  3. Change the Time range to clear field to Everything.
  4. Check the boxes next to Cache and Cookies.
  5. Click the Clear Now button.
Windows Screen Shot
Mac OS X screen shot

Ask the member to look on the lower and upper corners on the left side of their screen.
  1. By default, the Windows toolbar is always docked at the bottom of the screen. The Start menu or Windows logo displayed in the lower left corner.
  2. A start menu indicates Windows operating system (i.e. Win XP).
    A windows logo indicates a Windows operating system.
  3. By default, Mac OS X has its toolbar docked at the top of the screen. The Apple icon is displayed in the upper left corner.
  4. An apple icon in the upper left corner indicates a Mac OS X operating system.

For Windows OS, ask the member to click on Help located in the top right of the browsers menu bar, and select "About". If the Help menu is not visible, advise the user to press the Alt key on their keyboard to display the menus.
Internet Explorer for Windows
Mozilla Firefox for Windows
Safari for Windows
For Mac OS X, ask the user to look on the menu to the far left which will display what kind of browser the member is using. To find the version, click on the menu on the far left (i.e. Safari) and select About
Safari for OSX
Mozilla for OSX
Once the browser and OS are identified, you can click on the appropriate link under question 2 and provide step by step instructions.

What is the purpose of AllPersonals?

The purpose of the AllPersonals site is to make it as easy as possible for you to meet people, using the power of the internet. From AllPersonals, you can instantly sign up to join over a dozen of the most popular and successful personals sites on the web... all in one easy step! Become a member on every site we offer, or pick out the two or three sites you want to join... it's all up to you. Once you're registered, you can immerse yourself in not one, but many communities of people looking to make connections and find partners for dating, romance, friendship, and a variety of encounters.

Is AllPersonals really free?

AllPersonals is free, and the sites in the FriendFinder network offer a variety of membership packages. Standard memberships are always free. As a Standard member, you can chat, send instant messages, and browse through our worldwide database of profiles. You also have access to our interactive Magazine, where you can post or answer advice questions or post poetry and articles. There's plenty to do as a Standard member! If you decide you want to speed up your search, consider one of our premium memberships. Premium memberships offer far more privileges and cost as little as 25 cents (or less!) per day.

For more information on the privileges for different membership levels, please see our Membership Chart.

How do I know if the members on this site are not fake?

AllPersonals only requires a valid email address in order to become a member of these sites, as you will not be able to obtain your password without one. This means that should any member of the site be found guilty of abuse or harassing other members, we will have a lead in finding the person who is causing the problems; with the help of that member's ISP (Internet Service Provider), we can hopefully trace that person. Needless to say, such people will be permanently banned from membership on our sites. However, our service is otherwise confidential. There is no way that we can do extensive background checks on members, and we expect you to understand that we cannot take responsibility for any pain, damage or suffering arising from your use of our sites. Please use your common sense and be careful about giving out personal information to people you meet on these sites.

If you feel that a member is using AllPersonals for abusive or fraudulent purposes that are not in adherence with our Terms of Use, please email our abuse team their username so that we may investigate.

I just signed up and have not received my password yet. What do I do?

There may be a number of reasons why your password has not arrived yet, including possible issues with your email provider or our mailer server. Don't worry though; use this form to request your password again. If you are still having problems receiving your password, do not hesitate to contact us.

Why is my computer and/or browser giving me errors when I am using your site?

AllPersonals is only compatible with the latest version of Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Opera, and Safari. Please make sure you have updated your browser to the latest version in order to have a smooth navigation experience.

Does AllPersonals work with WebTV?

Unfortunately, AllPersonals no longer supports any version of WebTV. We apologize for this inconvenience.

How do I submit a suggestion or comment to AllPersonals?

If you have suggestion or comment regarding something on our site or an improvement you would like to see, please send us feedback.

How do I contact your Customer Service Department?
How do I submit a suggestion for improvement?